Tim Dobson's Blog

Ben Griffiths wrote to the Open Rights Group discussion mailing list a few weeks ago:

I want to share a DRM story.

I was in Curry's in Plymouth a couple of weeks ago. A man was arguing loudly with one of the staff, his ten-year old daughter in tears at his side. From what I could gather, she had saved up her pocket money to buy an iTunes gift card - the songs she'd spent her money on, of course, didn't work on her mp3 player.
The man wanted a refund for what seemed to him a defective product; the staff member said that if the card had been used they couldn't give a refund.
The young girl cried and cried and cried.

Since the whole BBC DRM fiasco exploded, I was pleased to see Andy Halsall post an email to the bbc-backstage mailing list which raising some very good points.
http://www.mail-archive.com/backstage@lists.bbc.co.uk/msg07774.html
It is unfortunate, that this is so comprehensive that there was little comment on it. I agree with everything on it, such the the point I have nothing to add.
I was therefore quite sad by the lack of response.